Koon Holidays (Private) Limited strives to provide an unforgettable island experience by providing customized tour packages in Sri Lanka. At Koon Holidays, we take the privacy of your personal and information very seriously. Our Privacy Policy offers the required information about your rights and our obligations; it goes onto explain why, how, and when we process the personal information/data you provide us. This policy may change from time to time and, if it does, the up-to-date version will always be available on this site. Please make sure that you are aware of the latest version of this Privacy Policy.
We may collect and use various types of personal information about you. Details of this information, together with an overview of the way that we use it and our lawful basis for the processing in each case are set out below.
We will collect personal information from you when you make an inquiry or use our ‘Plan Your Trip’ option on our website. The personal information we request you to provide include;
This information will be used to provide you with information on travel options, provide a quote or contact you; this is done if you have previously made an indication that you want to hear from us. We also collect personal information from you when you make a booking through a Travel Agency (i.e Online or Offline), Distributor / Destination Management Company, or one of our Representatives, if that is how you are referred to us.
We may also ask you for your passport information and weight (confirm with HOD on whether this is captured at the time of booking) if you are booking air travel with us or to arrange visas for Sri Lanka. This will also include details of any other friends or family who are accompanying you as part of your booking. We do not collect personal information relating to children except for their ages. However, passport information relating to children will be collected when arranging air travel and visas to enter Sri Lanka.
This information will be used to assist us to organize your tours and accommodation, make bookings on your behalf, and will make sure that you (and any other family or friends who are accompanying you) receive the services and products set out in your itinerary.
We may also collect personal information to obtain visas for you or your family members. The information collected will be based on the requirements mandated by the respective embassies and may include personal information relating to your net worth, employment, travel insurance, and other special category information such as health status.
We may use a third-party analytical service provider such as Google for web traffic analysis and reporting:
Our business works closely with hotel partners that are third partly owned and operated hotels, activity providers, and transport services. We need to share your personal information with them to be able to provide you with the services you expect.
We ensure only the required amount of personal information is shared with the above partners and that the information is transferred securely. We require all third parties to respect the security of your personal information and to use it only for approved purposes. Our hotel partners will have a direct relationship with you and may require additional personal information during the registration process. Please refer to their Privacy Policy to understand how they collect, use, retain and protect your personal information.
We do not transfer your personal information outside of Sri Lanka unless you are booking onward travel.
We may market certain services relating to your tour while at the destination. If you are a representative or provide travel services, we may send you newsletters or information related to promotions.
We take the protection of your personal information very seriously and have implemented organizational, technical, physical, and administrative security measures following standard industry practices. These measures are reviewed and updated regularly to ensure what we have implemented remains appropriate.
We retain your personal information for the period required to provide the services you require and to meet other regulatory requirements. For instance, information relating to financial transactions is required to be kept for a specific period to meet financial and tax obligations.
We use secure methods to destroy or permanently de-identify your personal information when it is no longer needed.
You have certain rights concerning any personal information that we store. It is within your right to;
If you send us a request to exercise any of the rights which have been mentioned above, we may request you to verify your identity before proceeding; we do this to make sure that your data is kept secure and protected.
If you wish to exercise any of the rights set out above, our contact details are shown at the end of this policy.
If you want to exercise any of your rights, have any concerns or want to submit a complaint regarding this Privacy Policy or the way your personal information is being handled, please email news@koonholidays.com
You can also submit a complaint to the UK Information Commissioner or any other applicable EU National Supervisory Authority. We would appreciate the opportunity to address your concerns before you report a complaint to the supervisory authority and therefore we would be grateful if you would contact us before approaching the ICO.
